Service and Support FAQs

IMPORTANCE NOTICE: Information contained in this section may not reflect the terms and conditions of our international distributors. For the most accurate information, please contact our distributor.

What will BendPak do about missing or incorrect products and parts?

Such claims MUST be made within 30 days of the order’s date of receipt. It is best to inspect your shipment before acknowledging to the carrier that the delivery is complete and in good condition. After 30 days, parts will almost certainly not be replaced, but the sooner a claim is made, the better.

Is hoist installation included in the price of a BendPak / Ranger product?

Installation is not included in the price, but we will help you establish a connection with a local contractor/installer. They can handle as much or little of the process as necessary. We only set customers up with certified installers, so you get the best service possible.